Our WorldHost Service Across Cultures programme will increase your staff’s awareness of other cultures and give them practical skills and advice to help them communicate effectively with visitors or clients from overseas.
Making sure that your customers feel comfortable is a crucial part of the customer service process. But if there’s a language barrier or cultural differences, it can be an awkward experience for staff and customers alike.
We will give your staff tips and techniques to help them provide a great service for all customers – from using appropriate gestures to avoiding the use of slang and jargon. We’ll get them to think about their own cultural background too, and how that shapes their perception of others.
This programme is also great for improving internal customer service – especially in businesses that employ people from a wide range of nationalities and backgrounds. Businesses who have used this programme have reported better communication, understanding and working relationships within their own teams.
What will I learn?
Your staff will learn:
- The importance of overseas tourism to your business
- How their own culture and traditions can affect their view of others, and how to avoid making assumptions
- Common myths about some of the UK’s biggest overseas markets – and the truth behind them
- Tips and techniques to help them communicate with customers if there is a language barrier
- How to become a ‘people to people ambassador’
Half a day
There are three ways to train your staff to WorldHost standards:
Option 1 - Open programme
Book places on an open Service Across Cultures course, delivered by an independent WorldHost licensed trainer.
Option 2 – In-company training
One of our qualified WorldHost trainers can deliver the Service Across Cultures course for up to 15 people in your business.
Price: £695 (plus trainer expenses) – Book now
Option 3 - Get your own trainers to deliver WorldHost
You can arrange for your own trainers to attend our Train the Facilitator programme. Once licensed, they can deliver the Service Across Cultures programme and purchase participant workbooks, pins and certificates.
All prices are subject to VAT