Our Programmes
The WorldHost programmes are a comprehensive training toolkit that can be used across a wide variety of industries where quality of front-line customer service is key to business success. The programme consists of four modules: Principles of Customer Service, Ambassador Workshop, Customers with Disabilities and Service across Cultures.
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Principles of Customer Service
Train your front-line staff to deliver a great customer experience that will leave your customers raring to return.
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Customers with Disabilities
Give your staff the knowledge and confidence to provide a warm welcome for customers with disabilities, and become a business of choice.
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Service Across Cultures
Give your staff the skills to communicate effectively with customers from different cultures and backgrounds.
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Ambassador Workshop
Boost your staff’s local knowledge and deliver an all-round service for customers and visitors (also ideal for volunteers at major events).
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Become a WorldHost Trainer
Train to deliver WorldHost customer service training yourself.
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WorldHost for Major Events
We can develop tailored WorldHost training for staff and volunteers at major sporting, cultural or tourism events.
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WorldHost for Retail
We've partnered with the National Skills Academy for Retail to offer three WorldHost courses specific to retail businesses.
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Principles of Supervising Customer Service Performance
Give your managers and supervisors the knowledge and coaching skills to create a real customer service culture in your business.
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WorldHost Insights
An introduction to excellent customer service with our interactive e-learning course.