Case Studies

WorldHost customer service training has significantly raised the bar for those companies that have gone through one of the best programmes of its kind worldwide. Our case studies demonstrate how those companies have successfully put their training into effect.

Carmarthenshire County Council

Carmarthenshire County Council’s civil enforcement officers enforce parking, traffic and other restrictions and laws in and around Carmarthenshire.

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Arriva North Wales

Arriva North Wales provides a number of bus routes across the region, for short trips as well as day trips for tourists.

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Businesses using WorldHost

The WorldHost training programme is set to raise the standard and delivery of customer service training in the UK and has the backing of leading businesses.

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CH&Co

Find out how CH&Co used WorldHost to help prepare for the London 2012 Olympics.

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Crown Gate Shopping Centre, Worcester

The Crown Gate Shopping Centre, Worcester, is using WorldHost as part of the city's campaign to become a WorldHost Recognised Destination.

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Great Yarmouth Community Trust and Greater Anglia

Improving the service to rail passengers in the Yarmouth area.

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North Tyneside Council

North Tyneside Council hosted the North East’s first ever WorldHost training in March 2011. The training was open to a variety of local businesses including accommodation providers.

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Prestige Ticketing Ltd

Hospitality provider, Prestige Ticketing Ltd, is using the WorldHost Principles of Customer Service training programme.

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Queen Mary, University of London

Leading research-led institution, Queen Mary, University of London, is using the WorldHost programme to prepare for its role in hosting Olympic officials.

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Redefine Hotels

Award-winning Redefine International Hotels, formed in 2010 to acquire, develop and manage branded hotels globally, is using the WorldHost Principles of Customer Service training programme.

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Royal Borough of Windsor and Maidenhead

The Royal Borough of Windsor and Maidenhead takes customer service very seriously, and has been using the WorldHost programme to train local businesses.

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Salisbury

Read about how Salisbury is committed to becoming a WorldHost recognised destination.

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Strand Palace Hotel

Find out how The Strand Palace is using WorldHost to develop its staff to be customer service specialists and promote its employer brand.

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The Docklands Light Railway (DLR)

The Docklands Light Railway (DLR), one of Britain's first light rail systems, has expanded faster than any other UK railway.

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The Old Rectory on the Lake

The Old Rectory on the Lake is a boutique bed and breakfast based in Tal-y-Llyn, situated in the Snowdonia National Park.

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Travelodge

Read about how Travelodge is using WorldHost to develop its employees across over 470 hotels.

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Wembley Stadium

Wembley Stadium used the WorldHost Principles of Customer Service training programme to help prepare its frontline staff ahead of the London 2012 Olympics.

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Medium

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